Shipping policy

All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive shipping notifications about your order via email, with a tracking link to check on its progress at any time.

Please note that shipping delays caused by carriers are outside of our control.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout, and vary by package weight. Orders are sent via USPS or UPS.

How do I check the status of my order?

When your order has been prepped to ship, you will receive an email notification from us. It includes a tracking number you can use to check its status.

Please allow 24-48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@email.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

In the event that your order arrives damaged in any way, please email us as soon as possible at support@email.com with your order number and a photo of the item’s condition.

We address these on a case-by-case basis but do everything we can to make it right!

If you have any further questions, please don't hesitate to contact us at support@cantdles.com.